Pool Install (New Construction) Refunds

Our refund and returns policy on the pool deposit lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a refund or exchange. Due to this Refund policy, we must wait 7 days prior to purchasing any engineering or permit intake fees.

Pool Install Warranty

Please view your Sales Proposal for more information on your pool warranty.

Service and Repair Contract (If purchasing Service or Repair)

This Service and Repair Contract is valid for all service and repair jobs for Nomad Pools LLC dba Pettit Fiberglass Pools and shall be included with all estimates to the customer for signature.

  1. PAYMENT: The customer acknowledges we are a 100% Parts & 50% labor to be pre-paid contractor. We never quote by the project; any hours quoted are always just estimates. If we go more than 1 hour over the estimate, we will ask the customer if they would like us to proceed or stop in writing by Text or E-mail only. If the purchaser fails to make any payment called for herein or makes statement to an employee that they will withhold payment, then in that event, the contractor or its assignee at its option, will be privileged to stop work without any penalty whatsoever, and may declare the entire balance due and payable and the same shall commence to draw interest at the highest legal rate per annum (18%) from the due date.
  2. COLLECTION: The owner also agrees to pay all costs of collection, including attorney fees in the event of payment default. Failure to make payment falls outside mediation scope below. Mediation for any non-payment related items, and only after paid in full.
  3. POOL DISLOCATION INDEMNITY: Customer indemnifies trade from all pool and/or deck dislocation or movement in any direction. If a customer is worried about high ground water table, please notify contractor so we can increase your hour estimate to help mitigate the risk of pool movement with Well pointing or drilling a hole in bottom of pool to allow outside ground water to equalize. There is no way to 100% reduce this risk, and every job has unique water control issues. We avoid this by doing gelcoat repairs underwater which takes longer than draining the pool but has less chance of pool and/or deck movement.
  4. POOL AND DECK AND EQUIPMENT AND FURNITURE AS FOUND:  Customer understands that contractor must spend and bill 15 minutes taking pictures and video of pool equipment, pool, deck, and any furniture on deck for insurance reasons. This helps both parties have something to reference if a customer claims damage to patio furniture or pool equipment.
  5.  OWNER INCURRED EXPENSES: no owner may incur any expenses to be charged to the contractor or credited against this proposal quote without previous written approval by the contractor.
  6. ACCESS: The owner shall grant the contractor ample access area for equipment, personnel and materials delivered to the site, and the full use of water and electrical power, and the right to store material and debris during construction or repair. The owner assumes full responsibility for clearance of or damage to anything in access, construction, above or below ground on their own property or a neighbor’s property if we must access it with heavy equipment. The owner will allow any Pettit Pools employee or trade partner unobstructed access to their backyard on the agreed day between the hours of 8am and 5pm. We will text when we are on the way or have arrived. Any gate locks must be combination locks with the combination code given. If any animals are loose in backyard during these hours, the customer agrees they accept all fault and will cover any liability for animal or worker injury due to confrontation.
  7. PROPERTY TITLE: the owner warrants that they own the land upon which the pool is to be built or that he has full authority from the owner thereof or any co-owner to enter into this estimate and the owner will indemnify and hold harmless the contractor in all matters arising on this account in the event of default on the part of the owner in making payments when due or in performing any of the other components of this agreement and the proposal quote or on account thereof is required to incur expenses and/or engage the services of an attorney, the owner agrees to pay all such cost and expenses, including a reasonable fee for the contractor’s attorney.
  8. WARRANTY: The repair warranty for Fiberglass, Gelcoat, or pool equipment is material only from the manufacturer based on their Warranty terms. We are an authorized Hayward and Pentair Dealer. There is no labor warranty. We are hired like a 1099 contractor that works by the hour. Just like your employer may not ask you to work for free, even if it’s to correct a problem made at your job.
  9. SAFETY: The contractor shall not be responsible to the owner for any damages arising out of the misuse of the facilities provided under this estimate, and the property owner assumes all liability once the repair is deemed complete by the contractor.
  10. PATIOS/DECKS: in the event the owner hires the contractor to complete any patio / deck work as a part of this proposal quote, the owner agrees that checking, flaking, and/or cracking as well as color fading may occur and is not covered under any warranty. Any type of finish to patios is NOT guaranteed.
  11. SURFACES AND WALLS: If we are required to use heavy machinery on or near finished areas and homes, the contractor is not responsible for accidental damage incurred to any surface. Surfaces can be defined as anything under foot or tire or on home including but not limited to sod, grass, concrete, and/or pavers. Backyards, porches, alleys, patios, stucco or wall paint, and driveways are some, but not all, of the areas that could have been damaged due to this construction. The customer is responsible for protecting any wall or surface with plywood if they are worried about stains or to help protect the concrete or walls from surface damage due to accidental use of heavy equipment right next to the home. The contractor is not responsible for cleaning dirt, trash, or oil from these surfaces. There might be concrete splatter on your home and existing patio that the homeowner will have to paint over, chip away, or pay extra for removal if desired. OWNERS HEREBY AGREE TO ASSUME ALL RESPONSIBILITY AND RISK THEREOF. While we are the largest fiberglass pool manufacturer and installer in Tampa Bay, you are asking us to operate very expensive and heavy machinery in tightly confined spaces. Please help by protecting your surfaces if you are concerned with existing surfaces getting bumped or splattered.        
  12. LICENSED TRADE: Customer understands we are only licensed to do Pool and Pool Equipment repair. Any electrical, irrigation, or landscaping is not included in our price unless noted in Estimate such as with installing a new Heater. We will only use licensed Electricians and any other trades to perform any licensed work.
  13. TIMING: The customer acknowledges they understand that Nomad Pools LLC makes no guarantee of timing. Pool Gelcoat repair can take several trips due to repair under water. Please be patient.
  14. CUSTOMER CANCELATION: The customer has the right to cancel this estimate within seven (7) days from the date the deposit check is received and receive 100% deposit back minus 20% G&A fee of any material with labor fully refunded. After 7 days, Cancelation of any line item by customer will require a 10% fee.
  15. INCLEMENT WEATHER AND THEFT: Theft and / or issues related to weather (flooding causing pool shell to lift or damage equipment, lightning strikes on electrical items, etc.) are the responsibility of the homeowner and their insurance to replace or handle cost to reset pool shell or purchase new equipment.
  16. JOB STATUS: Job status questions and concerns must be sent by e-mail to customer@pettitpools.com. We might not respond for up to 2 business days, unless there is an emergency due to waiting on updates on job issues from field personnel and trade partners that only come into the office on Fridays or Mondays. 
  17. SEVERABILITY: The contractor can sever any single line item from this proposal due to vendor changes or price increases. If the contractor cancels a single line item, it does not affect any other line item in this proposal. Customer to be refunded canceled line item at proposal price.
  18. DRAINAGE / WATER MANAGEMENT: Nomad Pools LLC is not responsible for water that enters the home during construction or after the project is completed.  Nomad Pools LLC is not responsible for grading around the new deck. If hired to do so as an option, we follow the customer’s direction on elevation height and drainage flow, as we do not know how water drains on property. 
  19. CONCRETE CLEANOUT & PAVER MATERIAL STORAGE: Customer would provide the contractor with a location to perform the concrete washout if concrete is needed for the repair or service. If no location is provided, the contractor shall dig a hole in the ground and cover the concrete wash with at least 4” of soil. The customer is to allow paver material storage as needed by the trade vendors. If sand or base is placed in the front yard, the customer will provide a large enough tarp to keep it from damaging sod or allow the vendor to place the material on driveway. The customer understands they may have sand or base particles left behind after the vendor has cleaned the area.
  20. PICTURES: Any Pictures taken of the customer’s property by Nomad Pools LLC employees or contractors remain the sole property of Nomad Pools LLC with all releases granted by customer. Exception: No pictures of people, pets, or inside the house will be taken or retained. We use the pictures to assist with the inspection process and marketing purposes.
  21. ARBITRATION: Any controversy or claim arising out of or relating to this contract, due to the installation of the pool and associated services, or the breach thereof, shall only be settled by arbitration administered by the American Arbitration Association under its Construction Industry Arbitration Rules, and judgment on the award rendered by the arbitrator(s) may be entered in any court having authority thereof. The arbitrator’s decision shall be final and legally binding, and judgment be entered thereon. Each party shall be responsible for its share of the arbitration fees in accordance with the applicable Rules of Arbitration. In the event a party fails to proceed with arbitration, unsuccessfully challenges the arbitrator’s award, or fails to comply with the arbitrator’s award, the other party is entitled to costs of suit, including reasonable attorney’s fee for having to compel arbitration or defend or enforce award.
  22. CHOICE OF LAW AND VENUE: This agreement and the rights and obligations of the parties hereto shall be governed by the laws of the State of Florida. The venue for any legal action or mediation shall be in the County of Pasco, State of Florida where pool shell was manufactured and agreed to by the contractor’s operations manager in their Port Richey office.
  23. BUILDING CODE: Price is based on house and property being able to pass the existing building code. If we have additional costs due to existing services not at existing code, we will charge you actual trade partner cost plus 5% for G&A to upgrade or repair services necessary to pass inspection.
  24. CLEANING: If a customer would like us to include cleaning after the repair is done, please let us know before start so we can include in the labor estimate.
  25. POOL FINISH: Customer indemnifies and holds harmless contractor from any stains, cracks, blisters, or blemishes that appear before, during, or after Nomad Pools LLC has been onsite for any reason (including use of chemicals). If we notice them, we will point them out and ask if the customer would like us to work additional hours to repair and correct.

Pool and Deck Safety Warning: The customer acknowledges that their new pool, enclosure, pool deck, and equipment can be dangerous. Drowning is the leading cause of unintentional injury deaths for children under 4 years of age. Tripping on loose pavers or deco drain or failure of handrail/ladder are other examples of injuries that could occur. Supervision is the one layer that should be ever-present no matter what other layers are utilized. Customer fully intends and chooses to give up the legal rights, as stated here

TO WAIVE ANY AND ALL CLAIMS that I have or may have in the future against the Contractor, its employees, or representatives relating to my use of the pool and spa and the area around it.

A. TO RELEASE THE RELEASEES from all liability for any loss, damage, injury, expense, or other cost that I may suffer or that my next of kin may suffer in connection with my use of the Releasees pool or pool area to any cause whatsoever, INCLUDING NEGLIGENCE ON THE PART OF THE RELEASEES.

B. TO HOLD HARMLESS AND INDEMNIFY THE RELEASEES from all liability to property, or personal injury to, any third party, resulting from the use of the pool or pool area.

C. That this Waiver, Release, and Agreement is fully effective and shall be effective and binding upon me, and my heirs, next of kin, executors, administrators, and assigns, or anyone else authorized to act on my behalf or on behalf of my estate. You should contact your insurance company to update your insurance as soon as the pool is installed.

      ENTIRE AGREEMENT: this proposal quote constitutes the entire agreement of the parties and may not be changed orally.  The purchaser acknowledges that every product and offer agreed to with a Nomad Pools LLC employee or Contractor is contained within this Proposal quote and Proposal Quote.  Any Purchaser acknowledges by signing that no additional promises, gifts, or guarantees have been made by any employee or Contractor of Nomad Pools LLC DBA Pettit Fiberglass Pools.

      Contact us at customer@pettitpools.com for questions related to this agreement.